Sreejith’s NETwork

I don’t want to sound like someone who is not happy with any kind of service they get but you can imagine my frustration once you read the post.

I’ve been using Asianet Broadband from last one year now, an unlimited connection which shares the line with Asianet Cable (TV/Set Top Box). I was happy with it till Jan 2008 end. If I recall it correctly, it was Jan 30, when a main cable broke in the Mediterranean and many (if not all) of the country’s internet was affected. Before knowing about the ’cause I had called them up, at first which I thought was their silly excuse. But after the day, I did not call ‘em as I knew the reason. The connection was not up for around 4-5 days although all major providers like Indicom had restored their services within 2 days. When the connection started working, it was extremely slow, but I still didn’t bother to call thinking of it as an after effect or something. It was back up on full speed after 2-3 days.

But that does not end there, I had frequent problems of line disconnection and I had to call ‘em up many times to find out that it was a common problem. In mid February, in one such case, the connection went out around 1:30PM and was back the next day evening around 5PM. I called them up to find out that someone had stolen their UPS in my area (Medical College, TVM). Now that seems like a good excuse. But the same day around 12 (?) the connection went out again and came back the next day evening. The excuse for the line outage was “Our UPS had been stolen yesterday” :/ , Twice the same place ? It was again stolen someday later February which caused me another 10 hours or so. As of now (Mar 7, ‘08) the connection goes out atleast twice in a day for sure.