I actually have 2 premium accounts that I pay $129/mo. I paid the extra money for the support which, in the beginning, was well worth it. They would reply to me quickly, always fixed the problem in a reasonable amount of time, and keep me apprised of the situation if it took long to fix.

Over the past couple of months (Feb 2007 to Jun 2007) they’ve been “upgrading” their servers. Anyway, it now takes over 4-5 hours to get any sort of reply from them. And when you get a reply it’s short, cryptic and without a timeframe when things will be fixed.

The main issue is that everything is on one server. If your site is on ‘foo’ server. Mail/DNS/HTTP/HTTPS is all on that server, so if that server goes down… every thing’s down. There’s no secondary mail server that queue’s up mail in case of a high amount of mail comes through. A new problem now is that not only major email providers block mail from the servers because they lack a reverse DNS entry, but other RZ servers block email from each other for the same reason (at least that’s what I’ve come up with because RZ support fails to let you know what the root of the problem is).

If you want cheap and your business does not rely on your web site being up 24/7/365…. by all means, use RZ. If you need reliability, prompt support response and quick recovery… do yourself a favor and pay a little more.

I recently got a dedicated server at another reseller company (*hint* a reptile). I’ve had no problems at all.

I still have a bunch of sites on my RZ servers. I hope to move them all and cancel my account at the end of the month. I’m done with RZ.