ResellerZoom Customer Support - Argh !
I had good impression of Resellerzoom from WHT but from the last 2 days experience, I have to change that. I don’t know if I am the only guy or if the support responds like this for others too. But ResellerZoom’s customer support sucks.
Before buying the B1 account, I asked the sales if they will move my website from current host to RZ, here is what they said
We will trasnfer the account for free, we will try and take minimum downtime as possible.
Now after I bought the account, I asked them the procedure transfer it i.e whom to give username/password etc. Here is what they said.
We can transfer up to 30 accounts free of charge. Every other transferred account will cost 0.50 USD. However, we do not provide any guarantee that the information will be 100% moved and all accounts will be fully operational after the move.
Now I wonder why they did not tell me all this before buying :/ , we’ll that is not the problem here as the moving did not have any probs.
But, After I moved I am having hell lot of problem, can’t access the website, can’t login to WHM or cPanel. Alright, this could be a technical issue. All day I was mailing them trying to get an answer. It’s 24th hour now and I still don’t have a reply from them. 
July 29th, 2006 at 10:04 pm
Hmm ture. They are not gr8 on support. The are expanding. But man. U chose the wrong plan. Basic plans suck. All the good impression on WHT is for Advanced and other plans. Put in a little more bucks and things are a lot better.
June 5th, 2007 at 7:16 am
Hi, I feel your pain. I’ve been with ResellerZoom for almost 2 years and hadn’t had that much trouble until recently.
I actually have 2 premium accounts that I pay $129/mo. I paid the extra money for the support which, in the beginning, was well worth it. They would reply to me quickly, always fixed the problem in a reasonable amount of time, and keep me apprised of the situation if it took long to fix.
Over the past couple of months (Feb 2007 to Jun 2007) they’ve been “upgrading” their servers. Anyway, it now takes over 4-5 hours to get any sort of reply from them. And when you get a reply it’s short, cryptic and without a timeframe when things will be fixed.
The main issue is that everything is on one server. If your site is on ‘foo’ server. Mail/DNS/HTTP/HTTPS is all on that server, so if that server goes down… every thing’s down. There’s no secondary mail server that queue’s up mail in case of a high amount of mail comes through. A new problem now is that not only major email providers block mail from the servers because they lack a reverse DNS entry, but other RZ servers block email from each other for the same reason (at least that’s what I’ve come up with because RZ support fails to let you know what the root of the problem is).
If you want cheap and your business does not rely on your web site being up 24/7/365…. by all means, use RZ. If you need reliability, prompt support response and quick recovery… do yourself a favor and pay a little more.
I recently got a dedicated server at another reseller company (*hint* a reptile). I’ve had no problems at all.
I still have a bunch of sites on my RZ servers. I hope to move them all and cancel my account at the end of the month. I’m done with RZ.
October 17th, 2007 at 2:41 am
I’ve also had bad experiences. It once took 4 days (!!!) for them to respond. My site goes down pretty frequently, and then they had the audacity to just recent raise prices by 40%. When I cancelled my subscription via paypal and via the mandatory cancellation form hidden on their site, they still had my credit card and started charging that! RESELLERZOOM SUCKS! I HATE THEM